At Tech Motion Systems, we strive to provide high-quality products and excellent customer service. If you’re not completely satisfied with your purchase, we’re here to help!
1. Eligibility for Returns
You may request a return or exchange within [X] days from the date of delivery, provided that:
- The item is in its original packaging, unused, and in the same condition as received.
- All accessories, manuals, and original tags are included.
- The item is not a non-returnable product (e.g., software, downloadable items, custom orders, or clearance items).
2. How to Initiate a Return
To start a return, please follow these steps:
- Contact Us: Email our support team at info@techmotionsystems.com with your order details and reason for return.
- Receive Return Authorization: We will review your request and provide a Return Authorization Number (RMA) along with instructions.
- Ship the Item: Pack the item securely and send it to the provided return address. Customers are responsible for return shipping costs unless the return is due to a defect or our error.
- Inspection & Refund: Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.
3. Refunds & Processing Time
- Approved refunds will be issued to your original payment method within [X] business days.
- If your return is rejected (e.g., due to damage, missing parts, or signs of use), we will notify you, and the item can be shipped back at your expense.
4. Exchanges & Replacements
If you received a defective or incorrect item, we will replace it at no additional cost. Contact us within [X] days to request an exchange.
5. Non-Returnable Items
Certain products are non-returnable, including:
- Downloadable software or digital products
- Gift cards or promotional items
- Personalized or custom-made items
- Used or damaged items not due to our error
6. Cancellations & Order Modification
- Once shipped, an order cannot be canceled but may be eligible for a return.
